Are you not satisfied with your purchase? Too bad, but don't worry. At Kitemana you can return the product within 30 days. You can return the products to us by post or bring them to our Megastore in Noordwijk. How? We explain that to you below.

How to return a product?

• Go to your personal My account page and find the order from which you would like to return the item. If you do not yet have an account or have paid as a guest, you can gain access by requesting a password on the email you used to place the order.
• When your order is not older then 30 days, you will be able to click on the return button.
• Select the products you would like to return.
• Choose your shipping method, UPS return service or self-arranged shipping, and complete the process:
  UPS return service (only available within the EU): we will provide you with a return label. The return costs are shown when you register your return and will be automatically deducted from your refund once the return is completed.
  Self-arranged shipping: use a shipping company of your choice and return the package at your own expense.
• Please mention the original ordernumber on the package and also as reference number of the shipping label.
• The status of the return will be shown in the order overview.
• Once we have received your return, we aim to process it within 5 working days. The refund amount will be credited using the payment method of your original order.

The address where you can bring or send the package is:

Kitemana B.V.
Keyserswey 67
2201 CX Noordwijk
The Netherlands

We are not responsible if you fill in the incorrect details (e.g. name, address, place of residence) and, as a result, orders cannot be delivered to the correct address.

Returning something from outside the EU? Make sure to read the details below to ensure smooth processing.

Also please read up on our return conditions before you return the product to us.

When can you not return a product?
Products with visible signs of use (used, worn and/or washed), missing parts or with missing/damaged original packaging. In this case we will send the product back to you.

Return costs
The return costs depend on the shipping method you choose. If you opt for self-arranged shipping, you cover the return costs yourself and pay them directly to the shipping company. If you use our UPS return service, you benefit from a reduced rate. The return costs depend on the type of product and are shown during the return registration process. This amount will then be automatically deducted from your refund. You can also return your product to our Megastore in Noordwijk within 30 days. Pre-registration is not necessary, but be sure to bring your proof of purchase.

Exchange
Exchange means return to us! Return your product and order the right product immediately. You will soon receive this at home. You will receive the refund of your returned product within 7 working days after we have processed your return.