How to register a return

1. Open your order in My account .
   • Have an account? Log in and go to your orders.
   • Ordered as a guest? You can register your return here just the same. Choose to log in without a password: we'll email you a code, and your order will be waiting for you.
2. Click the return button on your order. You have 30 days to do this, counting from the day you received your order.
3. Select the products you want to return.
4. Choose your shipping method and complete the process:
   UPS return service (only available within the EU): we'll send you a return label. Drop the parcel off at a UPS service point. The return costs are shown while you register your return and are automatically deducted from your refund.
   Self-arranged shipping: use a carrier of your choice and return the parcel at your own expense. Register your return first here too, so we can recognise your parcel when it arrives. The risk of the return shipment is yours, so keep your proof of postage or tracking number until your refund comes through.
5. Write the original order number on the package and add it as the reference number on the shipping label.
6. Make sure there is only ONE label on the box. Remove any other barcodes.
7. You can follow the status of your return in your order overview.
8. Once we receive your return, we aim to process it within 5 working days. After that we refund the amount within 7 working days, using the payment method of your original order.

Large parcel? For surfboards, foil sets and anything of similar size we can't offer a return label. You arrange the shipping yourself and at your own expense. Registering your return is still the first step here.

No return button, or is something broken? Have the 30 days passed, or did you receive a faulty or incorrect product? Don't just ship the parcel back. Get in touch with us first or file a warranty claim. We'll sort it out together.

Return address (only after registering)

Registered your return? Then you can send the parcel here, or drop it off in person:

Kitemana B.V.
Keyserswey 67
2201 CX Noordwijk
The Netherlands

We are not responsible if you fill in the incorrect details (e.g. name, address, place of residence) and, as a result, orders cannot be delivered to the correct address.

Returning something from outside the EU? Make sure to read the details below to ensure smooth processing.

Also please read up on our return conditions before you return the product to us.

When can you not return a product?
Products with visible signs of use (used, worn and/or washed), missing parts or with missing/damaged original packaging. In this case we will send the product back to you.

Return costs
The return costs depend on the shipping method you choose. If you opt for self-arranged shipping, you cover the return costs yourself and pay them directly to the shipping company. If you use our UPS return service, you benefit from a reduced rate. The return costs depend on the type of product and are shown during the return registration process. This amount will then be automatically deducted from your refund.

Dropping it off at the Megastore
You can also bring your product to our Megastore in Noordwijk within 30 days of receiving it. That's the only case where you don't need to register your return first, because we handle it with you on the spot. Do bring your proof of purchase. Shipping your parcel instead? Then always register your return first.

Exchange
An exchange is a return at Kitemana. Register your return in your account and order the right product alongside it, so you'll have it in no time. You'll receive the refund for your returned product within 7 working days after we've processed your return.