Warranty with KitemanaWarranty? Never fun, that's why we like to solve it for you as soon as possible! Below you can read how it works.
In the unlikely event that something breaks that should not have broken yet, the manufacturer's warranty may be able to offer a solution. Kitemana is not responsible for this warranty, but is your point of contact to investigate the options regarding warranty at the manufacturer.
Most suppliers have a one-year warranty against manufacturing defects. Some products have a longer warranty than indicated with the product.
In short, it means that the purchased product should not break during normal use within a year. If this is the case, we will contact the supplier for you. In joint consultation we will determine whether this is indeed a warranty case and then we will repair or replace the product free of charge.
For a warranty request we need a few things from you:
- We ask you to take some pictures. Two or three that clearly show the damage or defect, one of the entire product and one of the serial number if present.
- In addition, we would like to know the order number of your order (you can find this in your account).
- And finally a description of the damage or defect.
Mail this information to Dolf@kitemana.com nl and he will immediately get to work!
We then take up the warranty request with the supplier and try to come up with a suitable solution for the problem as soon as possible. We will of course keep you informed of the progress of your warranty application.
Do you have any questions? Feel free to ask them by mail, telephone, Whatsapp or visit us in Noordwijk!