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Contact

Our customer service team is always ready to help you with all the support you need. Our employees have good knowledge about all our product with personal experience with almost all the products we sell. You can contact us by E-mail, telephone, Facebook, WhatsApp or visit us at our HQ if you're in the neighbourhood for some good coffee and the full Kitemana service.

E-mail
You can send an email to info@kitemana.com. We always try to reply as soon as we can with a substantive response within 1 working day.

Phone
This is the fastest way to get in contact with us for personal advice or any other question. You can reach us on week days from 9:00 am to 5:00 pm. The telephone number of our customer service is +31 (0)71-4081154.

Facebook
Our social media staff never sleeps and always happy to help. Go to our Facebook page here. During office hours we try to give you a response as soon as possible. When we are closed, the response time may be a little bit longer.

WhatsApp
Add the telephone number +31 (0)6-26091720 to your contact list on your smartphone and you can reach us by using WhatsApp. We will answer you as soon as possible during office hours. When we are closed, the response time may be a little bit longer.

Showroom
You can also visit our HQ from Monday to Friday, from 9:00 am to 5:00 pm. Our address is Taanderstraat 13, 2222 BG Katwijk zh, The Netherlands





Exchange & return

Webshop purchases, 30 days exchange period on new products
Once you have received the ordered product(s), you have the option to cancel or return the products without giving a reason within 30 days after the delivery. The product must be unused and/or unopened. The sender of the returned goods are responsible for all costs and bear the risk of returning.

We ask you to download the returnform here and send a copy to us.

You can then return the packages to us by mail:

- The product must be unused and/or unopened.
- You must bear the costs and the risk of returning yourself. Return shipments which aren’t sufficiently franked will not be accepted by Kitemana.
- We request that you include a copy of the invoice with the return shipment.

A return package can be delivered to the post office.
Return address: Kitemana.com - Taanderstraat 13 - 2222 BG Katwijk ZH, The Netherlands.

We are not responsible for the incorrect filling in of incorrect name and address details (name, address, place of residence) so orders can't be delivered to the right place.

Kitemana.com reserves the right to refuse returned products or to only credit a portion of the amount paid when the product is damaged by you. If a product is returned that has been damaged in the opinion of Kitemana.com, which is an act or omission by you due or otherwise at your risk, you will be informed by Kitemana.com in writing (by letter or e-mail).

When the return is received in good condition, the amount will be credited to your bank or giro account within 30 days. For the repayment of already paid orders (in advance) we also need your bank account number. Customers outside The Netherlands must also mention the IBAN and BIC / Swift number of their own bank.

Suggestions & Complaints

Suggestions

Kitemana.com invests a lot of time and effort in good service and affordable product of a high quality. The results can be seen in our webshop, we sell a lot of products from all the top brands on the market for an affordable price. We value the power of word-of-mouth advertising and we love to hear your thoughts and suggestions regarding our products or improvements to the website. Please share them with us by sending an email to info@kitemana.com

We always aim to satisfy our customers no matter the purchase, big or small. Did we succeed in this mission? Great! Please share it with your friends, if you don't feel that way please let us know.

Complaints

If you have a complaint, please let us know by sending an e-mail to info@kitemana.com. We strive to respond within 48 hours.

If you are not satisfied with the way we solved your problem, you can also contact our management in writing by sending a letter to:

Kitemana
Management
Taanderstraat 13
2222 BG Katwijk
The Netherlands