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Privacy statement

Privacy Statement
The privacy policy of Kitemana describes the way we collect, use and generate personal data. We also explain how these are used, shared and protected. We also explain the choices you have regard to your personal data and how you can contact us about this. Unless stated otherwise below, the provision of your personal data is not required by law or contract for the conclusion of an agreement. You are not obliged to provide the data. Not providing it has no consequences. This only applies if no other information is provided during further processing. "Person-related data" means any information relating to an identified or identifiable person.

What information do we need from you?

First and last name
We use your first and last name to improve our service and to ensure that the products you order are delivered to the right person.

Address and residence
We use your address and place of residence to improve our service and to ensure that the products you order are delivered to the correct address.

Phone number
We use your telephone number to improve our service and to ensure that, if necessary, we can inform you in good time about any additional issues concerning your order.

Payment details
Your payment details are sent to the banks through a secure connection. We do not store your details of this either. The only thing we get back is a notification whether your payment has been successful or not. Should you return a product, we may ask you for your data to transfer the correct purchase price back to your account.

IP address
Your IP-address is stored with various actions on our website. We store your IP address in order to recognize fraud and abuse in time.

E-mail address
We use your e-mail address to improve our service and to ensure that we can inform you about your order. If you have given permission, we can also use your e-mail address to send you newsletters and relevant information.

Server log files
You can use our websites without submitting personal data. Every time you access our website, user data is transmitted by your internet browser and stored in protocol files (server log files). This stored data includes e.g. name of the site called up, date and time of the request, amount of data transferred and the provider making the request. This data serves exclusively to ensure smooth operation of our website and to improve our offering. It is not possible to assign this data to a particular person.

Collection and processing when using the contact form
When you use the contact form we will only collect your personal data (name, email address, message text) in the scope provided by you. The data processing is for the purpose of making contact. By submitting your message you agree to the processing of your transmitted data. Processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent.You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. We will only use your email address to process your request. Finally your data will be deleted, unless you have agreed to further processing and use.

Use of Google reCAPTCHA
Our website uses the reCAPTCHA service by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). The request serves to distinguish whether the input was made by a human or automatic machine processing. The request includes the submission of the IP address and any other data required by Google for the reCAPTCHA service. For this purpose your input will be transmitted to Google and used further there. Google will, however, shorten your IP address beforehand within the Member States of the European Union or other signatories to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website in order to assess your use of this service. The IP address transmitted by your browser as part of reCAPTCHA is not associated with any other data held by Google. Your data may also be transmitted to the USA. Transmission of data to the USA is covered by an adequacy decision by the European Commission, the “Privacy Shield”. Google participates in “Privacy Shield” and has submitted to its requirements. By activating the request you agree to the processing of your data. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal.You can find more detailed information on Google reCAPTCHA and the associated data protection declaration at: https://policies.google.com/privacy

Customer account
When you open a customer account, we will collect your personal data in the scope given there. The data processing is for the purpose of improving your shopping experience and simplifying order processing. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. Your customer account will then be deleted.

Collection, processing, and use of personal data in orders
When you submit an order, we only collect and use your personal data where this is necessary for the fulfilment and handling of your requests. The provision of data is necessary for conclusion of a contract. Failure to provide it will prevent the conclusion of any contract. The processing will occur on the basis of art. 6 (1) lit. b GDPR and is required for the fulfilment of a contract with you. We will not forward your data to third parties without your explicit consent. This only excludes our service partners which we require in order to handle the contractual relationship or service providers we use to process an order. Along with the recipients named in the clauses of this data protection declaration, these may be recipients in the following categories: Shipping providers, payment service providers, merchandise management service providers, service providers for order processing, web hosts, IT service providers and dropshipping dealers. We will comply strictly with legal requirements in every case. The scope of data transmission is restricted to a minimum.

Passing the e-mail address to transport companies for information about the shipping status
In the context of the contract settlement we will pass on your e-mail address to the transport company,. The purpose of this is to inform you by e-mail about the shipping status. The processing takes place with your permission on the basis of Article 6 (1) Sub a AVG. You can withdraw the consent at any time by notifying us or the transport company without affecting the lawfulness of the processing carried out on the basis of the permission until the withdrawal.

Use of an external goods management system
We use the contract processing in the goods management system as part of the order processing. To this end, your personal details are collected in the context of the ordering process in our system Naiton - Business Suite Kurt Callostraat 19 3067 CZ Rotterdam The Netherlands.

Use of PayPal
All PayPal transactions are subject to PayPal's privacy statement. You can find it at https://www.paypal.com/de/webapps/mpp/ua/privacy-prev?locale.x=en_GB

Use of payment methods.

For online payments we use a payment provider system that handles the online payments of:

  • Visa
  • PayPal
  • iDeal
  • Bancontact
  • Maestro
  • Mastercard
  • Mister Cash
  • When purchasing through the payment processing technologies, we collect your personal data in the specified size. The purpose of data processing is to improve your buying experience and simplify order processing. The processing takes place with your permission on the basis of Article 6 (1) under a AVG. You can withdraw your consent at any time by notifying us without affecting the lawfulness of the processing carried out on the basis of the permission until the withdrawal. Your customer account will then be deleted.

    Cookies
    Our website uses cookies. Cookies are small text files which are saved in a user’s internet browser or by the user’s internet browser on their computer system. When a user calls up a website, a cookie may be saved on the user’s operating system. This cookie contains a characteristic character string which allows the browser to be clearly identified when the website is called up again. We use cookies to make our offering more user-friendly, effective and secure. Cookies also allow our systems to recognise your browser after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. These services require the browser to be recognised again after a page change.

    Our website also uses cookies to allow us to analyse the surfing behaviour of visitors to our website.

    We also use cookies to address visitors to other websites with targeted marketing relating to their interests.

    Processing is carried out on the basis of § 15 (3) TMG (Telemedia Act) as well as art. 6 (1) lit. f GDPR due to our justified interest in the purposes above.

    The data collected in this way is pseudonymised using technological measures. It is therefore not possible to connect the data to your person. The data will not be stored together with other personal data pertaining to you. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. Cookies will be stored on your computer. You therefore have full control over the use of cookies. By choosing corresponding technical settings in your internet browser, you can prevent the storage of cookies and transmission of the data they contain. Cookies which have already been saved may be deleted at any time. We would, however, like to point out that this may prevent you from making full use of all the functions of this website.

    Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:

    Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en
    Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
    Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
    Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

    Use of Google Analytics
    Our website uses the web analysis service Google Analytics by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). The processing of data serves to analyse this website and its visitors. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services to the website operator relating to website and internet use. The IP address communicated by your browser as part of Google Analytics is not associated with any other data held by Google. Google Analytics uses cookies, which make it possible to analyse your use of the website. The information generated by the cookie regarding your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymisation is activated on this website. Google uses this to shorten your IP address beforehand within Member States of the European Union or in other signatories to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. Your data may be transmitted to the USA. Transmission of data to the USA is covered by an adequacy decision by the European Commission. Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in needs-based and targeted design of the website. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. You can prevent the storage of cookies by choosing corresponding technical settings in your internet browser; we would, however, like to point out that this may prevent you from making full use of all the functions of this website. You can also prevent collection of the data (including your IP address) generated by the cookies and related to your use of the website by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link [https://tools.google.com/dlpage/gaoptout?hl=en]. You can set an opt-out cookie to prevent collection by Google Analytics across devices. Opt-out cookies prevent the future collection of your data when you visit this website. You need to opt-out on all systems and devices in use for this to work comprehensively. If you click here, the opt-out cookie is set: Disable Google Analytics.

    You can find more detailed information on the terms and conditions of use and data protection at https://www.google.com/analytics/terms/ and at https://policies.google.com/?hl=en.

    Use of Affiliate Marketing systems
    We use the affiliate marketing tool on our website. The purpose of the data processing is to manage and analyze visitors arising from active affiliate campaigns. Data is collected and stored for this purpose. This data can be created under a pseudonym user profiles. Cookies can be used for this. With cookies, the internet browser and the user can be recognized again. The information gathered with the affiliate tool is not used to personally identify the visitor of this website without the consent of the person concerned and not combined with personal data about the bearer of the pseudonym. The processing takes place on the basis of article 6 (1) sub f AVG from the legitimate importance of a demand-oriented and targeted design of the website.

    Use of the chat system
    We use a chat system on our website. The system serves for communication between you and us as a provider. Data is also collected and stored for marketing and optimization purposes. This data can be created under a pseudonym user profiles.

    Cookies can be used for this. With cookies, the internet browser can be recognized again. The information gathered from the chat system technologies is not used without the individual consent of the person concerned to personally identify the visitor of this website and not combined with person-related data from the bearer of the pseudonym.

    The processing takes place on the basis of article 6 (1) sub f AVG from the legitimate interest of direct communication with the customer and from a demand-oriented design of the website. For reasons related to your specific situation, you always have the right to object to the processing of your personal data on the basis of Article 6 (1), under f AVG.

    You can express the objection by preventing the storage of cookies by setting up your browser software accordingly. However, we would like to point out in this case that you will not be able to use all functions of this website in full.

    Use of Marketing tools
    We use analysis, marketing and sales tools on our website. The purpose of the data processing is to analyze this website and its visitors. Data is collected and stored for this purpose. This data allows user profiles to be created. Cookies can be used for this. With cookies, the internet browser can be recognized again. The data gathered with the marketing tool technologies are not used without the individual consent of the person concerned to personally identify the visitor of this website and not combined with person-related data about the bearer of the pseudonym. The processing takes place on the basis of article 6 (1) sub f AVG from the legitimate importance of a demand-oriented and targeted design of the website.

    For reasons related to your specific situation, you always have the right to object to the processing of your personal data on the basis of Article 6 (1), Sub f AVG.

    Use of Google AdSense
    Our website uses the AdSense function by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

    This function serves the purpose of renting out advertising space on the website and using these to address visitors to the website with targeted, interest-related advertising. This function displays personalised, interest-related adverts from the Google display network to visitors to the website. Google Analytics uses cookies, which make it possible to analyse your use of the website. The information generated by the cookie regarding your use of this website is usually transferred to a Google server in the USA and stored there. Google may also transmit this data to third parties if this is required by law or the third party is processing the data on behalf of Google. On no account will Google associate your IP address with other Google data. Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in the above purpose. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. For this purpose you can permanently deactivate the use of cookies by following the link below and downloading and installing the plug-in: https://support.google.com/ads/answer/7395996?hl=en.

    You can also deactivate the use of cookies by third parties by calling up the Network Advertising Initiative deactivation page at https://www.networkadvertising.org/choices/ and following the opt-out instructions. You can prevent the storage of cookies via the corresponding technical settings in your internet browser; we would, however, like to point out that this may prevent you from making full use of all the functions of this website.

    You will find more information as well as Google’s data protection declaration at: https://www.google.com/policies/technologies/ads/, https://www.google.com/policies/privacy/

    Use of Facebook plug-ins
    This Internet site uses plug-ins of the social network facebook.com operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

    Whenever you display one of our Internet pages that hosts a Facebook plug-in you will be linked to the Facebook servers, a message is sent to your browser, and the plug-in is run on the Internet page. This is telling the Facebook server which of our pages you have visited. Assuming you are logged on to your Facebook member account while running the Facebook plug-in, Facebook will allocate the information to your personal Facebook user account. Further information collected and allocated by Facebook is the use of plug-in functions (like clicking on the Like button or posting a comment). To prevent this data collection and allocation, you must log off your Facebook user account before running the plug-in.

    If you do not wish Facebook to collect and directly allocate the above information to your Facebook profile, you will either have to log off from Facebook before visiting our site or run a "Facebook blocker" which stops the Facebook plug-ins from running on our pages.

    To learn more about the collection and use of your personal data by Facebook as well as about your rights and what options you have to protect your privacy, please read Facebook's Privacy Policy at: https://www.facebook.com/policy.php

    Using the Google “+1” button
    On these webpages, the “+1” button of the social network Google Plus of Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA, (hereafter referred to as “Google”) is used. If you invoke a webpage of our Internet presence, which is provided with the “+1” button, a link is established with the Google servers in the USA, and the button is displayed on the Internet page through a notification to your browser. Here, your IP address as well as the information, as to which of our Internet sites you have visited, is forwarded to the Google server. This is independent of whether you have registered with or are logged in on Google Plus. Data is transferred even in case of users who are not registered or logged in on these sites. The “+1” button is not used to record your visits on the Internet. When displaying a “+1” button, Google does not permanently log your browser history and also does not analyse your visit to a page with “+1” button in another manner. Google saves the data of your visit for about two weeks for system maintenance and troubleshooting purposes. However, this data is not structured as per the individual profiles, user names or URLs, and is also not forwarded to us.

    Moreover, if you are a member of Google Plus, and if your are logged in on Google Plus during the period in which you use the plugin, the information collected about your website visit is linked to your Google Plus Account and disclosed to other users. Even in case of interactions, which are possible with various Google plugins, the corresponding information about you is collected and transmitted to Google and stored there. For an overview of the different types of Google plugins, log on to:

    https://developers.google.com/+/web/

    If you have made your profile publically accessible in the Google Plus settings, your “+1” can be superimposed by Google as information together with your profile names and your photo in Google services, e.g. in search results or in your Google profile, or at other places on websites and advertisements on the Internet. If you do not want Google to allocate the collected information directly to your Google Plus profile, you must first log out of Google Plus before visiting our site.

    Other information about the collection and usage of the data by Google, about your relevant rights and options for protecting your privacy can be found in the Data Protection information of Google: www.google.com/intl/de/+/policy/+1button.html.

    You have an option to prevent downloading Google plugins by installing corresponding add-ons in your browser.

    Using Addthis plugins
    On these Internet sites, “Addthis” plugins are used, which are provided by AddThis LLC, Inc. 8000 Westpark Drive, Suite 625, McLean, VA 2210, USA; hereafter, they are referred to as AddThis LLC. With the “Addthis” plugin, the AddThis LLC enables the use of so-called sharebuttons with which one can recommend the individual webpages on the Internet via social networks or save them with different bookmarking services. You can view the different Addthis logos, which contain the plugin, at the following link: https://www.addthis.com/get/sharing If you invoke webpages of our Internet presence, which are provided with such a plugin, a link is established with the AddThis servers in the USA and the plugin is displayed on the webpage through a notification to your browser. Here, your IP address as well as the information, as to which of our Internet sites you have visited, is forwarded to the AddThis server. In this respect, cookies are used. Cookies involve small text files, which are locally saved in the cache of the Internet browser of the user visiting the webpages. Cookies allow the identification of the Internet browser. The AddThis LLC generates anonymised user profiles from this data. It serves in adapting online offers to the respective requirements even better.

    Log on to www.addthis.com/privacy/privacy-policy for more information on the collection and processing of the data transmitted through the AddThis LLC.

    You can always object to the data collection and saving through AddThis LLC with future effect by setting a so-called “Opt-Out-Cookie” on the site www.addthis.com: http://www.addthis.com/privacy/opt-out. You have an option to prevent downloading Addthis plugins by installing corresponding add-ons in your browser.

    Using Twitter plugins
    The functions of the Twitter service are integrated on our website. Twitter is a social media portal of the company Twitter Inc.,795 Folsom St., Suite 600, San Francisco, CA 94107, (USA).

    We use Twitter plugins. If you invoke a corresponding website that has such a plugin, the data is exchanged with the Twitter servers located in the USA.

    Even in case of interactions, which are possible with various Twitter plugins, the corresponding information about you is collected and transmitted to Twitter and stored there.

    Moreover, if you are a member of Twitter, and if your are logged in on Twitter during the period in which you use the plugin, the information collected about your website visit is linked to your Twitter account and disclosed to other users.

    If you do not wish that Twitter links and combines the information with the data of your Twitter account, you must log out from Twitter before visiting our website.

    Log on to https://twitter.com/privacy for more information on the collection and use of data through Twitter.

    Using Pinterest plugins
    On these webpages, plugins of the social network, Pinterest, are used, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA ("Pinterest").

    You can view the different logos which contain the plugin (e.g. “Pin-it-Button” or the “P″-button), at the following link: http://business.pinterest.com/pin-it-button/

    If you invoke a corresponding website of our Internet presence, which contains such a plugin, a link between your computer and the servers of Pinterest is established, and the plugin is displayed on the Internet page through a notification to your browser. Here, your IP addresses as well as the information, as to which of our webpages you have visited, is transmitted to the Pinterest server in the USA. This is irrespective of whether you are registered with or logged in on Pinterest. Data is transferred even in case of users who are not registered or logged in on these sites.

    Moreover, if you are a member of Pinterest, and if you are logged in on Pinterest during the period in which you use the plugin, the information collected about your website visit is linked to your Pinterest account and disclosed to other users. Even in case of interactions, which are possible with various Pinterest plugins, the corresponding information about you is collected and transmitted to Pinterest and stored there. If you do not wish that Pinterest links and combines the information with the data of your Pinterest account, you must log out from Pinterest before visiting our website.

    Log on to https://policy.pinterest.com/en/privacy-policy for more information on the collection and use of data through Pinterest.

    Using Instagram plug-ins
    These websites use the plug-in from online service provider Instagram, which is provided by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram").

    If you access pages on our website that contain this plug-in, this will generate a connection to the Instagram server and indicate the plug-in on the site by means of message in your browser. Information such as your IP address and which websites you have visited is transmitted to the Instagram server.

    If you are logged into Instagram, Instagram will assign this information to your personal user account. When using the plug-in functions (e.g. clicking the “Instagram” button”) this information is also assigned to your Instagram account, which you can only prevent by logging out prior to using the plug-in.

    If you do not want Instagram to directly add the information collected to your Instagram account, you must either log out of Instagram prior to visiting our site or use an add-on or the script blocker “NoScript” (noscript.net) to block the Instagram plug-in loading on our websites.

    Further information on the data collected and used by Instagram, your rights and privacy can be found in Instagram’s privacy policy: help.instagram.com/155833707900388

    Use of YouTube
    Our website uses YouTube LLC’s function for the embedding of YouTube videos. (901 Cherry Ave., San Bruno, CA 94066, USA; “YouTube”).

    YouTube is an affiliated company of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA;“Google”).This feature shows YouTube videos in an iFrame on the website. The option “advanced privacy mode” is enabled here. This prevents YouTube from storing information on visitors to the website. It is only if you watch a video that information is transmitted to and stored by YouTube.Further information on the data collected and used by YouTube and Google, your rights and privacy can be found in YouTube’s privacy policy (https://www.youtube.com/t/privacy).

    Use of GoogleMaps
    Our website uses Google Inc.’s feature for the embedding of Google Maps (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).This feature visually represents geographical information and interactive maps. Google also collects, processes and uses data on visitors to the website when they call up pages with embedded Google maps.

    Further information on the data collected and used by Google, your rights and privacy can be found in Google’s privacy policy at https://www.google.com/privacypolicy.html. You also have the option of changing your settings in the data protection centre, allowing you to administer and protect the data processed by Google.

    Your data may also be transmitted to the USA. Transmission of data to the USA is covered by an adequacy decision by the European Commission. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation.For this purpose you must turn off the JavaScript application in your browser. However, we wish to point out that doing this may prevent you from using all of the website’s functions, for example the interactive map display, in full.

    Duration of storage
    After contractual processing has been completed, the data is initially stored for the duration of the warranty period, then in accordance with the retention periods prescribed by law, especially tax and commercial law, and then deleted after the period has elapsed, unless you have agreed to further processing and use.

    Rights of the affected person
    If the legal requirements are fulfilled, you have the following rights according to art. 15 to 20 GDPR: Right to information, correction, deletion, restriction of processing, data portability. You also have a right of objection against processing based on art. 6 (1) GDPR, and to processing for the purposes of direct marketing, according to art. 21 (1) GDPR.

    Contact us at any time. Our contact details can be found in our imprint.

    Right to complain to the regulatory authority
    You have the right to complain to the regulatory authority according to art. 77 GDPR if you believe that your data is not being processed legally.

    last update: 25.04.2018