It's great that you are really interested in how we handle your personal data. We could – just like others do – present our privacy statement to you in riddles, but we do not want that. Instead, we keep it simple and easy and in compliance with the General Data Protection Regulation (GDPR). We explain it in more detail here.
We are Kitemana, a kitesurf shop located in Noordwijk. This privacy statement informs you about how we handle your personal data when you visit our website. When you visit our online shop, we are the (legal) person in charge of your personal data. That is a term from the GDPR that we must comply with.
- Order & Delivery
If you buy a product via our online shop, we collect your personal data to process your order. For example, it is useful for us to know, to where we can ship your fresh kite gear to. Also, if there is something about your order we would like to update you about, we like to let you know personally, by telephone or by email.
Our payment service receives your bank details for the payment of your order. We process your data, because this is necessary for us to finalize your order and to fulfil the contract that has just been closed between you and Kitemana.
- Return, repair and warranty
For products that are returned - for repair or for exchange - we receive your personal data on the return form.
For refunds, we generally use the payment method chosen by you and if this is not possible, we use your bank account number to refund the amount.
To recognize you as a returning customer, we ask you to create an account. With a username and password you create a unique account so that you do not have to enter your details again with every order.
If you would like to be kept informed of news and promotions (read: coupons for a discount!) from KiteMana, you can sign up for the newsletter. Not surprisingly, we need your email address for that. We will then process your e-mail address based on your permission. Do you no longer wish to receive the newsletter? Then unsubscribe via the link you see at the bottom of the newsletter.
For questions about your order or advice about our equipment, you can of course contact KiteMana. We then process the personal data that you share with us on the basis of our legitimate interest in processing your question or request. If we receive valuable feedback about your experience with our webshop and/or support, you can also use your data to improve our service.
- Customer review
Speaking of feedback, at KiteMana customer satisfaction is really important. We are curious about your experience with our webshop and service. When you have ordered something from us, we may send you an invitation by e-mail to write a review about us. If you no longer wish to receive this email with your next order, please unsubscribe using the link at the bottom of the invitation email.
We only share your data with other parties to the extent that this is necessary for the performance of the service. These are, for example, our suppliers, delivery services, payment services, IT service providers and parties that collect our customer reviews.
Insofar as a statutory retention period applies, we store your data on the basis of this prescribed period. For example, invoices must be kept for 7 years by the tax authorities. We will then store your personal data on it for that period. If you as a customer are in our system, we will leave you there for up to 3 years after your last order. After that, we delete the personal data that is no longer necessary to keep. If you have signed up for the newsletter, we will keep your data as long as you do not unsubscribe.
Do you want to review your personal data or do you want to have it changed or deleted? Send your question or request to firstname.lastname@example.org and we will be happy to help you.
When you select accept, we will also place personal cookies. If you do not want these cookies, choose to refuse, then we only place functional and analytical cookies.
In this cookie statement we explain to you, which cookies we use on our website and what they do.
You cannot kite without a kite and bar. That’s just as necessary as functional cookies are for a functioning website. You cannot disable them. These cookies do not contain any personally identifiable information. Functional cookies support the use of the website, for example by remembering your cookie settings, when logging in or when filling in forms. You can block such cookies or ensure that you receive a notification about the use of these cookies via the settings of your web browser. Keep in mind that certain parts of the site will no longer work effectively.
Kitemana uses Google Analytics, which gives us insight into how you use our website. This information includes: the pages you viewed, which links you clicked, how long you spent on a page, and what device you used. We use this data to help us understand how visitors use our website and to make sure it works properly. This data is not used for marketing or advertising. The information is transferred to and stored by Google on servers in the United States. The information that Google collects is anonymized.
Join the conversation! We have placed plug-ins (buttons) from various social media channels on our website, so that you can access our social media page on which we are active and reachable as well. These third parties collect information about your surfing behaviour and interests in order to show you relevant content and advertisements on the respective platform you visit. If you do not consent to these cookies, these buttons and videos may not work. The information collected by these social media channels is transferred to and through Facebook, Twitter, Instagram and YouTube and stored on servers in the United States.
Read the privacy statement of Facebook, Twitter, Instagram and YouTube (which can change regularly) to read what they do with your (personal) data that they process via these cookies.