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Returns at Kitemana.com

Are you not satisfied with your webshop purchase? Sorry, but don't worry. At Kitemana you can return the product within 30 days. How? We explain that to you here.

You can then return the products to us by post or bring them to us in Noordwijk.

The address where you can deliver or send the package is:
Kitemana B.V.
Keyserswey 67
2201 CX Noordwijk
The Netherlands

You can download the return from here.

We are not responsible for incorrectly filling in name and address details (name, address, place of residence) as a result of which orders cannot be delivered to the correct place.

Please read our return conditions before returning the product to us.

Return conditions
If you return a product that does not meet the above conditions, we will send the product back to you. In some cases, we may decide, after reviewing the product, to offer you a percentage of the purchase price.

When can you not return a product?

Products with visible signs of use (used, worn and/or washed), missing parts or with missing/damaged original packaging. In this case we will send the product back to you. Items that are tailor-made especially for you.

Return costs
Returning your parts and accessories is at your own expense. You pay the shipping costs yourself. You can also return your product within 30 days at our Megastore in Noordwijk. Pre-registration is not necessary, but bring your proof of purchase.

Exchange
Exchange is return with us! Return your product and order the right product immediately. You will soon have this at home. You will receive the refund of your returned product within 7 working days after we have processed your return.


RETURNING FROM OUTSIDE THE EU:

1. If you return from outside the Europe (EU), we will not be able to reimburse import and customs costs that have already been paid. In some cases, you can claim these costs from customs. Inform at your customs department how you can qualify for this.

2. Returning is at your own expense.

3. Always inform the carrier that it is a private/return shipment. Inform at your carrier on how to do this.

4. Always mention on your shipping invoice/package: RETURN SHIPMENT FOR ECOMMERCE ORDER WITH UPS +[the original UPS tracking number on which you received the package].

5. Always mention on your package: 'Customs code 604, Return Goods - full exemption'.

6. Include a copy of the original Kitemana invoice. Erase any items you're not returning from the invoice.

7. Packages for which we have to pay import costs or VAT will be refused or invoiced to you.