When do you qualify for warranty?

If something breaks that shouldn't have broken yet, the manufacturer's warranty may offer a solution. Most suppliers offer a one-year warranty on manufacturing defects.

In short: the product you bought should not break within one year under normal use. If it does, we will contact the supplier on your behalf. Together we determine whether it is indeed covered by the warranty. If so, we will then repair or replace the product free of charge.

Good to know
The warranty comes from the manufacturer. We are your point of contact and look into the possibilities together with them, but the manufacturer ultimately decides whether something is covered by the warranty.

How to submit a warranty claim

1. Open your order in My account .
   • Have an account? Log in and go to your orders.
   • Ordered as a guest? You can submit your claim here just the same. Choose to log in without a password: we'll email you a code, and your order will be waiting for you.
2. Go to Orders/Returns and select the Warranty option. Find the order that contains the warranty item.
3. Select the product you want to claim for. You can only select items that are within the warranty period. You'll see this from the warranty status (active) behind the product.
4. Upload your photos and fill in the description. Follow the instructions to complete the process.
5. You'll receive a confirmation email with a unique warranty number. Use that number for any further communication about your claim.

What happens next?
Within 5 working days we review your claim and get in touch. How long the handling takes after that depends on the type of claim and on the supplier we're dealing with. We'll keep you posted.

The outcome is always the same kind of answer: your claim is either covered by the warranty or it isn't. We'll let you know what the outcome is and what that means for you.

Frequently asked questions
The questions we get asked most about warranty.

• Do I have to pay shipping costs to send my product back?

  Don't send your product back right away. We first handle your claim based on the information and photos you submit, without needing the product in hand. That saves a lot of time.

  Do we ask you to send the product in, and is it covered by the warranty? Then Kitemana pays the shipping costs, provided you ship from within the EU. If you send it from a country outside the EU, the shipping costs are yours.

• How do I extend the lifespan of my products?

  Kite

  • Dry the kite well before storing it back in your bag.
  • Store your kite in a safe and dry place.
  • Do not leave the kite on the beach for too long.
  • Watch out for shells and other sharp objects on the beach.
  • Don't leave your kite in the sun any longer than necessary.
  • Check your kite and pigtails before each session.
  • And perhaps most importantly: fins up when you put your board on your kite.

  Bar

  • Rinse with cold, fresh water after each session.
  • Don't drag your lines across the beach.
  • Watch out for shells and other sharp objects on the beach.
  • Store your bar in a safe and dry place.
  • Replace parts of your bar promptly when necessary.
  • Check your lines and pigtails before each session.
  • Make sure there are no knots in your lines.

  Wetsuit

  • Watch out with your nails on the wetsuit mesh.
  • Don't pull too hard.
  • Rinse with cold, fresh water after each session.
  • Do not dry your wetsuit in the sun.
  • Dry your wetsuit inside out.
  • Store it properly on a wide hanger.
  • Hand wash your wetsuit once a year with wetsuit shampoo.

  Neoprene accessories

  • Rinse with cold, fresh water after each session.
  • Shoes are made for (kite)surfing, don't walk in them on hard surfaces or asphalt.
  • Dry upside down on an accessory hanger.
  • Use wetsuit shampoo for optimal hygiene.
  • Gloves are made for warmth, avoid friction with the depower line (not covered by warranty).
  • Keep your nails short when wearing gloves or shoes.
  • Put your wetsuit over your shoes and close it with an ankle strap.

  Kiteboard

  A kiteboard needs little maintenance. Two things matter:

  • Rinse your bindings with fresh water.
  • Store the board out of the sun as much as possible, for a longer lifespan and to prevent discolouring.

  Kite pump

  • Put the pump in your kite bag when you go kiting.
  • Make sure the pump (aluminium shaft) points down to prevent it from drying out.
  • Disconnect the hose from your pump when you're not using it, so it doesn't break or kink.
  • Pump your kite with two feet on the pump.

Can't find your question?
Not sure whether something is covered, or stuck while submitting? Let us know. You can call, WhatsApp or email us.

Available Monday to Friday, 08.30 - 17.00 CET. Message us outside office hours and we'll pick it up the next working day.