- Shipping 1-1 working days
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Shipping and payment

Delivery time

When you place your order on business days before 12:00 CE(S)T most orders will be shipped the same day. Delivery time to most countries in 1 to 3 business days*.
* Shipping time depends on the country and chosen delivery service. Some rural areas can require extra delivery days. Orders placed on Saturday and Sunday will be processed on Monday.

Delivery cost

Orders > € 49.90 are FREE to the Netherlands, Germany and Belgium.

For other countries:
Delivery charges are automatically calculated by our program in checkout when your delivery address is chosen. They depend on the following information:

  • the country that the order is to be delivered in
  • the largest or heaviest item in the shopping cart. Twintips and surfboards can have extra fee.
  • the total value of the order, since for orders above a certain value delivery is free.
  • the service you have chosen (Standard or Express service, etc..)

  • If you want to know exactly how much the delivery charge for your order is or whether the delivery is free, please choose your delivery country in the header and prepare your shopping cart

    Customs duties for countries outside of the EU are NOT calculated by our program or charged by us. These depend on the respective country of delivery and the goods class of the articles and are imposed by the responsible importer or the authority directly. If necessary please find out about the regulations in your country before importing anything through us.

    Shipping options

    Shipping Method Delivery
    UPS Standard Standard Shipment with UPS. Delivery in one to five business days across Europe, depending on destination
    UPS Express Saver Delivery the next business day during the day to almost all European business centres. Delivery in the USA in 1 to 3 working days.
    PostNL standard Standard shipment with PostNL. Delivery the next business day and Saturday. Available in the Netherlands and Belgium and several European countries.
    PostNL collection point Delivery to a PostNL collection point the next working day. You can choose your collection point yourself. Only available in the Netherlands and Belgium.
    DHL Parcel service Standard shipment with DHL to several countries in Europe.
    We ship worldwide within Europe with PostNL and DHL, outside of Europe in most cases with UPS. A signature is required for receiving the package.

    Shipping to Non-EU countries and VAT

    For customers of non-EU countries the VAT will be deducted from your total price.
    Please note that the VAT of the country of delivery + the import duties can be charged to you upon delivery.
    NOTE: We are not responsible for any additional import and customs cost. Always inform yourself to avoid unexpected import costs.

    Unites States: You will not pay the 21% Dutch VAT. You are responsible for any VAT, import and customs costs. Under no circumstances can we reimburse them. Returns, even in case of a warranty request, are at your own expense. The final price you pay in Dollars ($) depends on the exchange rate your credit card company or PayPal charges at the time of your order.
    VAT, IMPORT AND CUSTOMS COSTS USA
    We have provided the information below on the basis of a best effort and no rights can be derived from it. Customs rules can change regularly, so it is possible that this information is no longer (completely) correct. Make sure you are well informed in order to avoid unexpected costs. We are not responsible for unexpected import costs.
    Order value Description
    below $ 800 If your order, including shipping costs, has a value below $800 then you do not pay VAT. In most cases, you do not pay any import or customs fees either, but this can vary from state to state.
    above $ 800 If your order is $800 or more, VAT, import and customs costs may be charged. These costs will automatically be charged to you by the carrier. Under no circumstances can we reimburse these costs.
    Switzerland (from January 2018): 7.7% VAT + levy (2.5% VAT/minimum CHF 21).
    Norway (from October 2012): 25% VAT + levy (3.5% VAT/minimum NOK 165.00).
    United Kingdam (from January 2021): 20% VAT + £14 levy
    Canada: goods are subject to the federal Goods and Services Tax (GST) and Provincial Sales Tax (PST) or, in certain provinces and territories, the Harmonized Sales Tax (HST). For most goods, like kites and boards, you don't pay additional import duties. You can look up the tariffs at CBSA or contact the Border Information Service.
    Australia: When your order is below A$1000 excluding shipping costs you don't pay import duties and GST. When the order value ex. shipping costs goes over A$1000 you might be charged 10% GST, import duties and handling fees. More information can be found at the Australian Border Force.

    UK Delivery and Brexit

    Last updated: 1/1/2021 07:21

    Due the Brexit ground shipments between UK and NL may be delayed. Express Shipments are currently not impacted by these measures. We continue closely monitor the situation and have put contingency plans in place to minimize disruption. All prices on our website for UK are excluding 21% VAT. Upon delivery in the UK, 20% VAT + £14 customs fee will be charged by our carrier. If you have any questions don't hesitate to contact us. \

    Track your orders

    Immediately after we have offered your package at the parcel service you will receive a track and trace number from us which you can use to track your order online.

    Pick up

    You can also pickup your order in our showroom during office hours. Payment with debitcard, creditcard or cash.
    Office hours: 08.30 - 17.00 uur (mon-fri)
    Pickup address: Keyserswey 67, 2201 CX Noordwijk, The Netherlands


    Description of payment methods

    Payment methodes
    Paymnet options Cost Short description
    iDEAL (NL) Free - Easy and fast
    Banktransfer Free - Package will be shipped after payment is received.
    Mister Cash (BE) Free - Easy and fast
    PayPal €1.95
    - Use your own Paypal account
    Credit Card €1.95
    - Master Card and Visa Card
    Giropay (DE) Free
    - Easy and fast


    Description of payment methods


    iDEAL
    If you have access to internet banking from one of the following banks ABN AMRO, ASN Bank, Bunq, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank or Van Lanschot you can also pay with IDeal? With iDeal, you can pay in a safe online environment. To do this you have to login to your bank's familiar internet payment environment. During the check out of the order, you can indicate that you want to pay with iDEAL and select your personal bank. You will then be redirected to your own bank. You will be asked by your bank to enter a number of details and to authorize the payment. The amount will be debited directly from your payment account and we will be informed by your bank so we can send the order within the same day.
    Paypal
    Paying your order with Paypal is easy and super fast, during the ordering process you can choose the payment method Paypal, you will be redirected directly to your Paypal account. As soon as you have completed your payment, your order will be shipped immediately and arrive at the given location as soon as possible, depending on your location.
    Mistercash (Belgium)
    Mistercash is an online payment system for Belgian customers. Currently, 90% of Belgian banks are already connected to this online payment system. The payments with Mister Cash on the internet are fully secured, usually by a digipass or card reader. This is a security module which you have received from your bank as soon as you start online banking. The amount will be debited directly from your payment account and we will be informed by your bank so we can send the order the same day.
    Creditcard
    At Kitemana.com you can also choose to pay with the secure methods of Eurocard / Mastercard SecureCode and Verified by Visa. Your bank authorizes the payment. The amount is immediately deducted and we are informed by your bank so we can send your order the same day.
    Banktransfer
    When you opt for this option you request your bank to transfer the invoice amount by means of a transfer form or with an electronic transfer form. It's important that you state the Order number in the description, which you will receive by email. You must transfer the invoice amount to us stating this payment reference on the following account numbers:

    Account holder: Kitemana
    IBAN: NL14 INGB 0656 6453 42
    Bic Code: INGBNL2A

    With this payment method, the shipment will be sent as soon as the amount has been credited to us. Because there is a delay in bank traffic, this can take 1-3 business days before we can send the order.

    Secure payment platform

    All online payments are handled by Multisafepay. Multisafepay is a so-called Payment Service Provider, a company who's specialized in securely processing payments via the Internet.

    Online payment details such as iDeal, Mister Cash or Credit card are transmitted directly to the Multisafepay payment platform via a secure Secure Socket Layer connection (SSL). SSL is the most used security protocol on the Internet and is used to encrypt data exchanged between a consumer and a server. SSL is a way of coding data that makes it impossible for third parties to read messages. All browsers support SSL and indicate when this security is in effect. It forms a worldwide standard for secure payments via the Internet.

    Once the payment is approved, Kitemana.com receives a notification that the payment has been processed. The order is then sent by Kitemana.com to the specified address. This way the payment company doesn't have any access to your payment details.

    If a credit card is chosen for a payment method, the conditions of the relevant cardholder company apply. Kitemana.com is not a party in the relationship between you and the cardholder company.

    Refund

    For the refund of an already paid order, we need your IBAN and BIC / Swift number. Refunds are made after approval within 10 working days.


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