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Shipping and payment

Shippingcosts

Orders above € 49.90 are FREE to the Netherlands, Germany, Belgium, and Luxembourg.
For a complete overview, see the table below or contact our customer service.
Country Order < € 49,90 Order < € 99,- Order < € 249,- Order > € 249,-
Austria € 4,95 € 4,95 Free Free
Belgium € 2,95 Free Free Free
Bulgaria € 19,95 € 19,95 € 9,95 Free
Czech Republic € 4,95 € 4,95 Free Free
Denmark € 4,95 € 4,95 Free Free
Estonia € 19,95 € 19,95 € 9,95 Free
Finland € 14,95 € 14,95 € 7,95 Free
France € 4,95 € 4,95 Free Free
Germany € 2,95 Free Free Free
Greece € 14,95 € 14,95 € 7,95 Free
Hungary € 9,95 € 9,95 € 4,95 Free
Ireland € 24,95 € 24,95 € 14,95 Free
Italy € 9,95 € 9,95 € 4,95 Free
Latvia € 19,95 € 19,95 € 9,95 Free
Lithuania € 19,95 € 19,95 € 9,95 Free
Luxembourg € 2,95 Free Free Free
Netherlands € 2,95 Free Free Free
Poland € 9,95 € 9,95 € 4,95 Free
Portugal € 24,95 € 24,95 € 14,95 Free
Romania € 19,95 € 19,95 € 9,95 Free
Slovakia € 4,95 € 4,95 Free Free
Slovenia € 9,95 € 9,95 € 4,95 Free
Spain € 9,95 € 9,95 € 4,95 Free
Sweden € 9,95 € 9,95 € 4,95 Free
United Kingdom € 4,95 € 4,95 Free Free
* For some boards we charge an extra € 29.90 if it's larger than the standard sizes.

Fast delivery

Products which are in stock are shipped within the same day if ordered before 17.00. For some products a slightly longer delivery time is expected, this is indicated on the product page. Standard orders within the Netherlands and Belgium are shipped with PostNL and for Germany, Luxembourg, Austria, and Switzerland we use the DHL. The parties aim to deliver your package the first working day after we delivered the parcel to them. The exact time of the delivery depends on location and type of package.

Track your orders

Immediately after we have offered your package at the parcel service you will receive a track and trace number from us which you can use to track your order online.

Pick up

You can also pickup your order in our showroom during office hours. Payment with debitcard, creditcard or cash.
Office hours: 08.30 - 17.00 uur (mon-fri)
Pickup address: Taanderstraat 13, 2222 BG Katwijk, The Netherlands


Description of payment methods

Payment methodes
Paymnet options Cost Short description
iDEAL (NL) Free - Easy and fast
Banktransfer Free - Package will be shipped after payment is received.
Mister Cash (BE) Free - Easy and fast
PayPal €1.95
- Use your own Paypal account
Credit Card €1.95
-Master Card and Visa Card
Giropay (DE) Free
- Easy and fast


Description of payment methods


iDEAL
If you have access to internet banking from one of the following banks ABN AMRO, ASN Bank, Bunq, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank or Van Lanschot you can also pay with IDeal? With iDeal, you can pay in a safe online environment. To do this you have to login to your bank's familiar internet payment environment. During the check out of the order, you can indicate that you want to pay with iDEAL and select your personal bank. You will then be redirected to your own bank. You will be asked by your bank to enter a number of details and to authorize the payment. The amount will be debited directly from your payment account and we will be informed by your bank so we can send the order within the same day.
Paypal
Paying your order with Paypal is easy and super fast, during the ordering process you can choose the payment method Paypal, you will be redirected directly to your Paypal account. As soon as you have completed your payment, your order will be shipped immediately and arrive at the given location as soon as possible, depending on your location.
Mistercash (Belgium)
Mistercash is an online payment system for Belgian customers. Currently, 90% of Belgian banks are already connected to this online payment system. The payments with Mister Cash on the internet are fully secured, usually by a digipass or card reader. This is a security module which you have received from your bank as soon as you start online banking. The amount will be debited directly from your payment account and we will be informed by your bank so we can send the order the same day.
Creditcard
At Kitemana.com you can also choose to pay with the secure methods of Eurocard / Mastercard SecureCode and Verified by Visa. Your bank authorizes the payment. The amount is immediately deducted and we are informed by your bank so we can send your order the same day.
Banktransfer
When you opt for this option you request your bank to transfer the invoice amount by means of a transfer form or with an electronic transfer form. It's important that you state the Order number in the description, which you will receive by email. You must transfer the invoice amount to us stating this payment reference on the following account numbers:

Account holder: Kitemana
IBAN: NL14 INGB 0656 6453 42
Bic Code: INGBNL2A

With this payment method, the shipment will be sent as soon as the amount has been credited to us. Because there is a delay in bank traffic, this can take 1-3 business days before we can send the order.

Secure payment platform

All online payments are handled by Multisafepay. Multisafepay is a so-called Payment Service Provider, a company who's specialized in securely processing payments via the Internet.

Online payment details such as iDeal, Mister Cash or Credit card are transmitted directly to the Multisafepay payment platform via a secure Secure Socket Layer connection (SSL). SSL is the most used security protocol on the Internet and is used to encrypt data exchanged between a consumer and a server. SSL is a way of coding data that makes it impossible for third parties to read messages. All browsers support SSL and indicate when this security is in effect. It forms a worldwide standard for secure payments via the Internet.

Once the payment is approved, Kitemana.com receives a notification that the payment has been processed. The order is then sent by Kitemana.com to the specified address. This way the payment company doesn't have any access to your payment details.

If a credit card is chosen for a payment method, the conditions of the relevant cardholder company apply. Kitemana.com is not a party in the relationship between you and the cardholder company.

Refund

For the refund of an already paid order, we need your IBAN and BIC / Swift number. Refunds are made after approval within 10 working days.